Portfolio Management
for Booking.com

For over seven years, The Instant Group has partnered with Booking.com's to deliver flexible offices worldwide, delivering and managing more than 400 flexible spaces across their portfolio.

Objectives

Standardise workspace strategy: Craft and execute a unified real estate strategy and workspace design for consistent branding and efficiency.
Enhance agility: Adopt a dynamic approach to make Booking.com's office spaces more flexible for evolving business needs.
Improve employee experience: Enhance employee wellbeing and satisfaction with ergonomic designs and global office standards, fostering productivity and support at all Booking.com locations.
Enable sustainability: Create strong ways to track and improve the environmental impact of Booking.com's offices for smarter sustainability moves.

Pain points

Uneven employee experience globally, especially in serviced offices with poor cultural integration, hurts satisfaction and engagement.
Growing administrative demands are straining the lean Real Estate team, diverting focus from strategic goals.
Booking.com's growth will be technology-led, necessitating greater tech-focused centralization for office bookings and memberships.
Balancing cost cuts with top-notch offices and happy employees is crucial.

400+ flex solutions

£400k p/a cost savings

75% term-length reduction

Outcomes

Created a playbook to unify Booking.com's workplaces, ensuring consistency and cohesion globally.

Shifted to flexible leases using Worka Made, balancing supply and fueling growth in new markets with agility and consistency

Managed Booking.com's portfolio with ongoing support, optimizing agility and functionality across multiple locations.

Used Worka for adhoc memberships and office bookings, aligning with Booking.com’s tech-driven growth goals.

Achieved average savings of £300-400k per year through portfolio optimization and effective cost management.

Conducted post-move-in sustainability surveys to enhance sustainability strategies across locations.

“Instant helps us navigate the flex office market in multiple locations globally. They source and negotiate the best deal available whether an on or off-market solution and continue to manage each office attentively from renewal to termination.

We often require space in tertiary markets and work to strict delivery timeframes. Leveraging its expertise and knowledge, Instant makes suitable recommendations and provides our business the flexibility it needs whilst saving us time and money.”

Portfolio Manager Real Estate, Booking.com

Worka
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