Portfolio Management
for Aon

Since 2021, The Instant Group has expertly managed Aon's flexible office portfolio across the UK and EMEA, achieving fantastic cost savings by optimizing their workspace portfolio.

Objectives

Enhanced office usage monitoring: Boost office efficiency with more sensors for smarter data on space usage.
Data-driven insights: Track office use and engagement data for smarter strategy decisions.
Consistent global analytics: Deploy a global analytics system for smarter CRE decisions, boosting business strategy and financial goals.
Workplace strategy for productivity and wellbeing: Set workplace standards to boost productivity, engagement, and wellbeing

Pain points

Cost-cutting needed across all business areas, including CRE.
ESG factors shake up CRE decisions; portfolio needs re-evaluation for sustainability goals.
Leadership reorganization's impact on team operations and decisions.
Need for standardized processes and policies across all locations.
Post-COVID office return struggles leading to underutilized workspace, high operating costs, and uncertain future demands.

16+ flex solutions

$1.34m cost savings

75% term-length reduction

65% sqft reduction

75% office utilisation

9/10 NPS score

Outcomes

Saved $1.34 million in 12 months, freeing up funds for strategic investments and operations.

Partnered with Aon's property team to deliver flexible solutions that meet corporate standards, backed by effective stakeholder engagement and a flexible office playbook for consistency.

Transitioned from older offices to amenity-rich serviced spaces. In one location, 85% of staff rated the new workspace as 'good' or 'excellent' compared to their previous traditional office.

Ensured carbon reductions by rightsizing workspaces, aligning with sustainability goals whenever permitted.

Enabled agile partnerships with Aon through flexible contracts, easing business shifts and cutting lease liabilities amid headcount changes.

“Instant have worked with us for years and have become a trusted and effective partner. The results they have driven speak for themselves – savings, improved workplaces, and more flexibility across our portfolio. Market leading, in short.”

Executive Director of Real Estate
Aon

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