A clever and flexible workspace centred around the needs of Pru Life UK's agents

The Instant Group delivered a fully managed, bespoke and state-of-the-art office for Pru Life UK in the Philippines to improve agility, build community and attract Gen Z and millennial agents.

In a bid to move away from multiple traditional agency offices in Manila, Pru Life UK, a leading insurance company in the Philippines, enlisted the services of The Instant Group to navigate and achieve this change seamlessly.

For Pru Life UK, the escalating real estate costs against an ambitious growth plan in the region, coupled with the pandemic and hybrid ways of working, the purpose of the physical workspace had to change. Instant delivered a fully customised office space for Pru Life UK in Ortigas, now known as PRUHouse Ortigas, under Instant's Worka Made Custom solution.

Regional hub

2,630 sqm

2,000 people

Ortigas, Pasig City, Philippines

Pain Points

Enable growth and change: Transitioning from multiple traditional offices to a single, customized office space in Ortigas was essential to support Pru Life UK's ambitious growth plans and adapt to hybrid working trends.
Attract, retain & enable talent: Creating a modern and adaptable work environment was crucial for attracting, retaining, and enabling top talent.
Inject agility into enterprise: Implementing Instant's Managed Office solution provided the flexibility needed to scale operations and quickly adapt to changing business requirements.
Enhance financial performance: Optimizing space usage and integrating cost-effective solutions were necessary to reduce overheads and improve financial health.
Enhance performance and wellbeing: Designing PRUHouse Ortigas to promote productivity and employee wellbeing was vital to ensure a high-performance and satisfying work environment.
Rightsizing: Rightsizing the office space to match current and future needs was key to improving cost efficiency and supporting sustainable growth.

Outcomes

Space tailored to their needs: Instant delivered PRUHouse Ortigas, a 2,630 sqm fully customized solution accommodating 2,000 agents across five different zones. PRUHouse Ortigas is a space where advisors can get together, collaborate, problem solve, and brainstorm ideas in an inspiring and energetic environment that fuels both business growth and social connection through community.
Improved employee experience: With the help of Instant, this is Pru Life UK’s first step towards the future of work for their agents, with the Philippines being the first country to adopt this new approach.
Innovative workplace concept: PRUHouse Ortigas is an innovative concept centered on workplace experience, seamlessly integrating human, physical, and digital elements. The Instant Group went one step further for PRUHouse, working with a specialist experience consultant, The XMakers, to create a unique brand language for the space including:
- Creation of a whole new bespoke PRUHouse language, typeset, and graphic solution.
- Design and manufacture of custom apparel, FF&E items, and PRUHouse crockery.
- Digital solutions, Pru Playlists, and Green screens for agent content creation.
Attracting younger talent: PRUHouse was designed and built with the younger generation in mind, aiming to attract Gen Z and millennials to the business through a modern and enticing workspace.
Reduced real estate footprint and costs: Instant helped Pru Life UK to reduce their Philippines real estate footprint and lower costs.

Part of the
Instant Group